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FAQ - Frequently asked questions

What is the MultiQuick 7?

When you have the right tool, cooking can be fun. The Braun MultiQuick 7 Hand blender is everything you’d expect from the world’s #1 hand blender brand* and more. It’s an all-in-one tool that lets you quickly change attachments to blend, chop, whisk, mash… even shred, and julienne. Imagine, an everyday essential appliance that takes up so little counter space and solves your every food preparation need, faster than by hand and with less mess and less cleanup… a tool designed for cooking, not sitting in your cupboard!

What are the advantages of my MultiQuick 7?

Your Braun MultiQuick 7 Hand blender is German engineered for performance and durability and comes with a powerful 400-watt, hand balanced motor. That’s more power than some countertop stand mixers. As a result, your MQ7 is more versatile and more effective for a broader range of tasks and recipes.

  • Simply press for power: Braun’s exclusive Smart Speed technology gives you more control, allowing you to regulate speeds with one hand and without stopping. The more you squeeze, the more power you get. The unlock safety button is perfect for family use.
  • Blend faster and finer: The patented PowerBell system blends food in a flash. The no-rust, stainless steel milling blades provide 2-zone cutting edges for faster, finer results. The floral bell shape helps prevent suction and splashing. Pureed mixtures stay where they belong, in the beaker, mixing bowl or stockpot and not on your counter.
  • Take hold of your recipes: Now you can chop veggies and puree your favorite soups and sauces right in the pot. The slip-proof ergonomic grip gives “comfort food” a whole new meaning.
  • Makes cleanup a snap: Your MQ7 makes cleanup easy. When done using, simply remove the attachment your using from the MQ7 Power pack and run the attachment under a faucet or place it in your dishwasher.

Note: With the exception of the MultiQuick 7 Power pack and Whisk gearbox, all your MQ7 EasyClick attachments are dishwasher safe.

What can I do with my Mini chopper attachment?

The small chopper can be used to chop, shred or mince a wide variety of vegetables, meats, nuts or herbs. The mini chopper is especially suitable for cheese, onions, herbs, garlic, chilies (with water), carrots, walnuts, hazelnuts, almonds and prunes. Please note that it is recommended to make use of the highest speed level when processing hard ingredients - e.g. Parmesan cheese. It is not recommended to process very hard goods in the HC chopper. Ingredients like: Ice cubes, nutmeg, coffee beans or grains are not suitable for this chopper.

This accessory is perfectly suited for chopping, or mincing smaller quantities of , cheese, onions, herbs, garlic, carrots, walnuts, hazelnuts, almonds, prunes etc. Extremely hard ingredients like unshelled nuts, ice cubes, dry spices (e.g. nutmeg, ginger), coffee-beans or grains are not suitable for the chopping blades. Processing these foods could damage the blades.

Note: Maximum operation times for the 1.5 cups chopper bowl are 2 minutes for large amounts of wet ingredients and 30 seconds for dry or hard ingredients or amounts < 3 ounces.

Immediately stop processing when motor speed decreases and/or strong vibrations occur. Never place the chopper bowl in the microwave oven!

Before use:

  • Pre-cut foods into small pieces for easier chopping.
  • Remove any bones, cartilage, tendons and gristle from meat to help prevent damage to the blades.
  • Make sure the anti-slip rubber ring is attached to the bottom of the chopper bowl.

How do I connect the whisk accessory to the hand blender?

First, attach the whisk to the gearbox and then align the motor part with the assembled whisk attachment and push the pieces together until they click. After use, unplug and press the release buttons to detach the motor part. Then pull the whisk out of the gearbox.

Is the whisk dishwasher safe?

You can put the metal whisk section in the dishwasher. It has to be separated from the gearbox (plastic part of whisk, which must only be cleaned with a damp cloth).

How do I connect my Food processor attachment to the Power Pack?

Carefully remove the plastic cover from the blade as it is very sharp! Always hold it by the upper plastic part and handle it carefully. To connect the food processor bowl and the hand blender, place the blade on the center pin of the bowl, press it down and give it a turn so that it locks into place.

For slicing, shredding, julienning and making French fries place an insert into the insert holder, snap into position, place the assembled insert holder or French fry disc on the center pin of the bowl and give it a turn so that it locks into place.

Attach the lid to the bowl with the latch positioned to the right of the bowl handle and align with marks. To lock the lid, turn it clockwise so that the latch engages with a click. Insert the motor part into the coupling until it locks. Plug in the appliance and insert the food to be processed into the feed tube using the pusher. Switch the appliance on to operate.

For best French fry results, place 3-4 potatoes (depending on the size) in the feed tube of the lid while the motor is switched off.

Note: Never reach into the feed tube when the appliance is switched on. Always use the pusher to feed in food.

After use, unplug and press the release buttons to detach the motor body. Press the lid latch and hold it. Turn the lid counter-clockwise to unlatch it. Lift the lid up. Carefully take out the blade, insert holder or French fry disc before pouring out the contents of the bowl. To remove the blade, insert holder or French fry disc, slightly turn it then pull it off. To remove an insert, push it up at the one end that protrudes at the bottom side of the insert holder.

What can I do with my 6-in-1 Food processor attachment?

With its different inserts, this accessory can be used for various tasks, such as chopping, blending, mixing light batter, slicing, shredding, julienning, and making French fries. It is perfectly suited for ingredients like meat, cheese, onions, herbs, garlic, carrots, walnuts, hazelnuts, almonds, prunes etc.

The available inserts are:

  • Slicing insert: To slice raw fruit and vegetables into fine, thin slices; e.g. cucumbers, onions, mushrooms, apples, carrots, radishes, potatoes, zucchini and cabbage.
  • Fine and coarse shredding inserts: To shred foods such as apples, carrots, potatoes, beetroot, cabbage, cheese (soft to medium), zucchini and more.
  • Julienne insert: To cut fruit and vegetable into julienne slices.
  • French fry disc: To prepare French fries.
  • Note: Do not use the food processor accessory to chop extremely hard foods, such as unshelled nuts, ice cubes, dry spices (e.g. nutmeg, ginger), coffee beans or grains. Processing these foods could damage the blades. Never place the food processor bowl in the microwave oven!

Before use:

  • Pre-cut foods to fit into the food tube.
  • Remove any bones, cartilage, tendons and gristle from meat to help prevent damage to the blades.
  • Remove stems from herbs, shell nuts.
  • Make sure the anti-slip rubber ring is attached to the bottom of the food processor bowl.

Is my Food processor attachment dishwasher safe?

All parts (except the motor unit) can be cleaned in the dishwasher at temperatures up to 150F/65 °C. Pulp and other residue should not become dry before the appliance is cleaned. Tip: The appliance may discolor when processing food with a high degree of pigments (e.g. carrots); try using vegetable oil to clean it, before cleaning with detergents in the dishwasher.

How do I connect my Masher attachment to the hand blender?

First, fit the gearbox to the shaft by turning in a clockwise direction until it locks into place. Turn the puree accessory upside down and fit the paddle over the central hub and turn counter-clockwise to locate (If the gearbox is not fitted properly, then the paddle will not secure in place). Align the assembled puree accessory with the motor body and push the pieces together until they click.

After use, unplug the appliance. Remove the paddle by turning clockwise. Then, press the release buttons to detach the puree accessory from the motor part. Separate the gearbox from the shaft by turning counter-clockwise.

What can I do with my Masher attachment?

The masher / puree accessory can be used to mash cooked vegetables and fruits such as potatoes, sweet potatoes, tomatoes, plums and apples. Note:

  • Do not mash hard or uncooked food, as this may damage the unit.
  • Peel and remove any stones or hard parts; cook and drain then mash the fruit/vegetable.
  • Do not tap the puree accessory on the side of the cooking vessel during or after use. Use a spatula to scrape excess food away.
  • For best results when mashing never fill a saucepan or bowl more than half full with food.
  • Do not process more than one batch without interruption.
  • Let the appliance cool down for 4 minutes before you continue processing.

How long can I continuously operate my hand blender?

Operating times are dependent on the accessory and food type used. Tougher jobs like kneading bread dough have a maximum operating time of 1 min while the other choppers should not exceed 2 minutes.

How can I clean stained or discolored plastic parts of my hand blender?

Certain kinds of food such as carrot and tomato can lead to discoloration of the plastic. To remove these stains, try wiping them clean with vegetable oil before washing them. The staining is not dangerous and the shaft will be safe to use. Hand blenders with a stainless-steel shaft will resist staining.

What does the pilot light on top of the hand blender indicate?

The pilot light shows the status of the appliance, when it is connected to an electrical outlet.

  • Flashing red: Appliance is ready for use.
  • Solid green: Appliance is released (switch release button is pressed) and can be switched on.
  • Solid red: Early warning about overheating. Motor slows down, step by step, till shut off. Let the device cool down. It is ready for use again when the pilot light flashes red.

Note: If the maximum speed decreases under high load and long running time you can still finish your preparation, however you should let the appliance cool down afterwards.

How does the Safety Button work?

Press the safety button on top of the hand blender with your thumb. The Pilot Light will turn solid green. Immediately press the Smart Speed switch and adjust to the desired speed. If the Smart Speed switch is not pressed within 2 seconds, the appliance cannot be switched on for safety reasons. The pilot light will flash red. To switch the appliance on, start again with first step. During operation you do not need to keep the safety button pressed. To avoid injuries, please handle blades with utmost care. Children should not play with the appliance and should be kept away from the appliance unless properly supervised by an adult.**

What are the blades on my hand blender made of?

For the very best results the blades on your hand blender and Mini chopper attachment are made of the highest quality stainless steel. To avoid injuries, please handle blades with utmost care. Children should not play with the appliance and should be kept away from the appliance unless properly supervised by an adult.**

What do I do if my product has stopped functioning properly?

Braun offers a full 2-year warranty. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, please contact our customer service department, so that we can personally assist you with your warranty return.

How does the 30-Day Money Back Guarantee work?

With this exclusive TV Offer you have 30-days from the date of delivery to use and enjoy the product. If you are not satisfied for any reason and wish to return it, please call Customer Service at 1 (888) 977-3578 and request a Return Mail Authorization to return your product and we will cover the cost of shipping it back.

How can I redeem my Braun Dollars?

Braun Dollars are valid for 90 days from your original MultiQuick purchase date and are only redeemable at our exclusive www.BraunTVoffer.com/redeem site. Use your Braun Dollars to save on select Braun PureMix Blender or BrewSense Coffee Maker models. Exclusions apply. Models and offerings are subject to change.

If you have any ther questions not answered above?

Please contact us below:

PHONE

To speak directly with a customer service representative, please call 1 (888) 977-3578. Our representatives are available: 9:00 am – 8:00 pm (ET) Monday through Friday.

EMAIL

Please use our online inquiry form to send us a brief description of the question or issue you're experiencing. Our customer service representatives strive to respond to all inquiries within 1 business day of receipt.

MAIL

Braun TV Offer USA c/o De'Longhi America, Inc.
2 Park Way, Ste 3A
Upper Saddle River, NJ 07458


* Independent research institute, global value sales leader Jan - Dec 2016

** Before using your Braun MultiQuick 7, please read the use instructions included with your device carefully and completely. To avoid injuries, please handle blades with utmost care. Children should not play with the appliance and should be kept away from the appliance unless properly supervised by an adult.